Return and Refund Policy

At Bevsv™, your satisfaction matters to us.

We want every pet parent to feel confident when choosing products for their furry companions. If your order does not meet your expectations, our Return & Refund Policy explains the process for returns, replacements, and refunds.

1. Return Period & Eligibility

We offer a 30-day return window from the date your order is delivered.

To qualify for a return, the following conditions must be met:

The item must be returned in its original condition
The product must be unused and free from damage
The item should include original packaging and accessories (if applicable)
Proof of purchase or order information is required

For hygiene and safety reasons, certain pet products may not be eligible for return once used.

2. How to Request a Return

To begin a return request, please contact our customer support team:

📧 service@bevsv.com

Please include:

Your order number
The reason for your return request
Photos of the product (if applicable)

Once your request has been reviewed and approved, we will provide return instructions.

Please do not send items back before receiving return authorization.

Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please check your order carefully after delivery.

If your product arrives:

Damaged during shipping
Defective
Different from the item ordered

Please contact us as soon as possible.

Our team will review the situation and work with you to provide an appropriate solution, such as a replacement or refund.

4. Items Not Eligible for Return

For safety, hygiene, and product protection reasons, some items may not qualify for returns.

Non-returnable items may include:

Used pet products
Products damaged after delivery due to improper use
Personalized or customized items
Gift cards
Clearance or final sale products

Original shipping fees may not be refundable.

If you are unsure whether your item qualifies, please contact us before submitting a return request.

5. Product Exchanges

If you received the wrong size, color, or product and would like an exchange, please contact our support team.

Depending on availability, we may assist with:

Product replacement
Alternative item selection
New order arrangements

In some cases, returning the original item and placing a new order may be the fastest way to receive your preferred product.

6. European Union Customers – 14-Day Right of Withdrawal

For customers located in the European Union, you may have the right to cancel or return your order within 14 days after receiving your purchase, according to applicable consumer protection laws.

To qualify:

The product must remain unused
The item must be returned in original condition
Original packaging should be included
Proof of purchase is required

This right applies in addition to any other return options provided by Bevsv™.

7. Refund Process

Once your returned item has been received and inspected, we will send you an update regarding your refund status.

If your refund is approved:

The payment will be returned to your original payment method
Refund processing may take up to 10 business days
Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact us:

📧 service@bevsv.com